Senior Insights Analyst (198732)

• Analyse customer behaviour, retention, churn, and lifecycle performance to drive business insight
• Partner with Growth, Product, and Commercial teams to support strategic decision making
• Translate ambiguous business problems into structured analytical frameworks
• Build dashboards, reports, and decision-support tools
• Identify trends, risks, and commercial opportunities through data analysis
• Support experimentation and performance measurement initiatives
• Present insights clearly to both technical and non-technical stakeholders
• Contribute to improving analytics processes and data maturity across the organisation

• Strong SQL and analytical problem-solving capability
• Commercial mindset with a focus on customer outcomes
• Ability to structure analysis independently and communicate clearly
• Experience working with cross-functional stakeholders
• Understanding of customer behaviour, retention, and lifecycle analysis
• Comfortable working in fast-paced and evolving environments
• Collaborative approach with strong curiosity and adaptability

They are a scaling, product-led organisation operating in a highly data-driven environment. With strong collaboration across Product, Growth, and Commercial teams, they place analytics at the heart of their decision-making. The business is continuing to expand and invest in its data capabilities, providing a strong platform for impact and progression. They promote an inclusive culture where different perspectives are valued and supported.