IT Support Generalist (Full Time)

• Provide technical support for the entire organization.
• Leverage analysis techniques to understand and identify the cause of issues with networks, hardware, system configurations, software, and permissions. Apply knowledge to troubleshoot and resolve issues.
• Set up, install, and configure new workstations, user profiles, and accounts.
• Assist in the maintenance and monitoring of server hardware and software, including physical and virtual servers.
• Manage user accounts, passwords, and permissions within Active Directory and Google Workspace.
• Perform routine preventative maintenance on all computer system equipment.
• Performs system support activities including system monitoring, performance tuning, backup/recovery, and system maintenance.
• Analyze data and import logs to resolve issues with integrations between systems.
• Actively participate in upgrades, patches, and other remediation steps to address vulnerabilities in regards to cyber security.
• Respond to and investigate security incidents, ensuring proper documentation and resolution.
• Monitor, and maintain security solutions (e.g.,endpoint protection, vulnerability scanning)
• Troubleshooting technical issues and ensuring the stability of applications.
• Providing technical support and training to end-users.
• Maintaining documentation related to network, application, and integration support and configurations.
• Updates and organizes system inventory and technology assets.
• Set up and support audio/visual needs and video conferences.
• Orders IT supplies to acquire or replenish inventory or fulfill repair requests.
• Any and all other duties assigned by management

Do you have experience in Windows?, Do you have a Associate’s degree?, * Associate’s degree (A.A.) or its equivalent

• Two or more years of experience in the field or in a related area.
• Strong attention to detail and sound analytical skills
• Advanced experience with personal computers that includes Windows software, spreadsheet capabilities and Internet knowledge.

Preferred Skills:

• Understanding of technology needs in a retail environment
• Familiarity and knowledge of google workspace
• Experience troubleshooting phone systems and call flows
• Experience with system integrations, data transforms, and troubleshooting import failures.

Additional Notes:

• Must be able to travel to all company locations (NC, SC, VA, GA) as needed.
• Most work is completed during regular business hours. Occasionally, work must be completed during non-business hours of the night or on weekends.
• Role is designated as in-office.

Pulled from the full job description

• Referral program
• Tuition reimbursement
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, * Our Insurance! Multiple Health Plans to choose from, Company-paid Life insurance for yourself and immediate family
• We offer medical, dental, vision, life, accident, cancer coverages as well as Short Term Disability, call-a-doctor and more!
• Paid time off, holiday pay and possible overtime opportunities
• TWO retirement plan options with company match!
• Tuition assistance program
• Referral bonuses and so much more!