IT Support Specialist

The IT Support Specialist provides day-to-day technology support for employees throughout the organization. The position serves as a primary point of contact for employee technology needs through email, remote support, phone, and occasional onsite assistance. Responsibilities include onboarding and offboarding, account administration, Microsoft 365 support, HRIS and employee portal support, computer deployment, inventory management, shipping equipment to remote employees, and general technical assistance. Success is measured by responsiveness, accuracy, customer service, and a willingness to continually learn.

Tasks: Position will work a hybrid work schedule (combination of onsite and remote work each week).

· Provide technical support through email, remote support, phone, and in-person assistance.

· Troubleshoot Windows computers, Microsoft 365, printers, peripherals, and business applications.

· Create, modify, and disable employee accounts for Microsoft 365, HRIS, employee portal, and

other systems.

· Reset passwords and resolve account access issues.

· Configure, deploy, inventory, package, and ship technology equipment.

· Support onboarding/offboarding by provisioning accounts and preparing equipment.

· Maintain accurate documentation of support requests, equipment assignments, and procedures.

· Assist with office technology, IT projects, and other duties as assigned.

Education and Experience: Required: High school diploma or GED and one to two years of customer service, administrative help desk, or technical support experience. Basic knowledge of Windows, basic user management in Azure/Entra ID and Microsoft 365. Strong organizational and problem-solving skills. Preferred: Associate’s or Bachelor’s degree in Information Technology or related field. Experience supporting Microsoft 365, HRIS systems, employee account administration, and remote users.

Position will work a hybrid work schedule (combination of onsite and remote work each week).

Security Clearance: Employee must undergo a favorable background check through local and national criminal databases and credit check.

4151 Woodcock Drive, Jacksonville, FL 32207, Hybrid work $18 - $20 an hour - Full-time, Referral program, Professional development assistance, 401(k), Health insurance, 401(k) matching, Paid time off, Employee discount, Vision insurance Full-time Hybrid work in 4151 Woodcock Drive, Jacksonville, FL 32207, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance