IT Manager

The IT Manager will offer support to staff members, identify system problems, anticipate potential issues, and repair systems and software when necessary. The person will also anticipate potential issues and repair systems and software when necessary. This will include special projects, inventory management, and working closely with multiple teams across the organization., * Provide Level 1 and 2 support for general networking, computers, and other technology.

• Issue new employee credentials, managing set up for and distribution of equipment.
• Master Office 365, keeping employee roles, permissions, email groups, and team groups up to date.
• Proficient in Microsoft products, and Samsara, seeking innovative solutions and training staff to utilize the necessary tools for efficiency.
• Manage user and computer accounts, assisting virtual and on-site staff.
• Create and maintain an SOP on outage of power, internet, and applications; identify problems and workarounds to keep the process moving.
• Manage access control system for all users.
• Diagnose and resolve complex software, server, and networking issues, pushing updates and ensuring compliance.
• Create inventory tracking system for all computers, laptops, and tablets (and associated paraphernalia), monitoring age, upkeep, and replacement information.
• Work with current vendors to configure systems for back-up and recovery, learning new database app to provide first-tier problem solving.
• Establish protocol and set up system network at new property, creating a multi-channel network for all buildings.
• Manage data storage of security videos; coordinate live streaming of security monitoring in various facilities, streaming into one location.
• Implement video capture from vehicle camera system, improving upload capabilities.
• Manage conference room updates to improve virtual meetings and data sharing.
• Monitor flagged emails, issuing company-wide training and warning on phishing attempts.
• Hardwire specific devices and install updates as needed.
• Create and maintain written and verbal procedures; prepare written technical documentation, training material, standards, reports, and other documents.
• Must lead by example.
• Other duties as assigned by leadership.

• Minimum of a bachelor’s degree in computer science or management information systems or equivalent experience.
• Previous supervisory experience preferred.
• Proficient in Microsoft Office, Adobe, and SharePoint.
• Experience with ManageEngine, Huntress, Ubiquity, Veeam, and camera systems helpful.
• Proven ability to manage time effectively to produce results.
• Operates with flexibility and adaptability, communicating with decision-makers for guidance
• Ability to interpret on-going problems and suggest possible solutions
• Ability to multi-task and meet deadlines
• Ability to receive direction and constructive feedback and put such direction into action.
• Clear background, drug screen, and MVR required.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance