Clinical Applications Specialist

The Clinical Applications Specialist provides daily technical and operational support for clinical applications used across Baylor College of Medicine’s clinical departments. This role requires strong knowledge of Epic workflows and the ability to support internal stakeholders through user training, issue resolution, and ongoing system support. This position offers the flexibility of a remote work schedule for candidates that reside in the Greater Houston area., * Works closely with clinical IT staff to understand the short and long-term strategies and requirements, works with others to identify and implement technology solutions to support the plans.

• Assists in performing the analysis, development, and testing of clinical applications and procedures. Makes recommendations as necessary.
• Communicates with end users, assisting employees with technical troubleshooting, documenting issues, troubleshooting various applications, following standard support procedures, and determining and documenting resolutions for clinical applications.
• Provides proactive response to or escalate the resolution of the electronic medical record applications issues.
• Completes documentation of all communications and issues in our Service Now system.
• Handles incoming communication to the Clinical Support Team including calls, voicemail, e-mail, and InBasket by accurately analyzing, resolving, and documenting problems and requests in accordance with current standards.
• Proactively analyzes, investigates, resolves and documents data issues in clinical applications and interfaces to ensure accuracy, consistency and data integrity.
• Monitors and troubleshoots error logs and data errors related to data dictionaries and interfaces.
• Participates in supporting application upgrades, modifications, including on-site dress rehearsal for go-lives.
• Creates and continually updates Knowledge Based articles to document clinical workflows in Epic to describe build and assist with troubleshooting issues.
• Performs other job-related duties as assigned.

• High School diploma or GED.
• Four years of relevant experience., * Bachelor’s degree. No experience required with Bachelor’s degree.

3.83.8 out of 5 stars Houston, TX Remote $63,052 - $74,178 a year - Full-time