System Administrator with IT Help Desk Support and Basic Security Experience

We are looking for a hands on System Administrator Onsite with strong IT support experience, solid troubleshooting skills, and a basic understanding of IT security practices. This role includes system administration, end user support, infrastructure support, and coordination with a third party managed security services provider.

This is not a dedicated cybersecurity engineer role. The selected candidate should understand basic security concepts and be comfortable helping coordinate security related tickets, alerts, documentation, follow up, and remediation activities with an external security provider.

Responsibilities

• Provide day to day system administration and IT support for users, workstations, servers, and business applications
• Troubleshoot and resolve hardware, software, printer, network, VPN, Wi Fi, and connectivity issues
• Support Windows desktop and Windows Server environments
• Administer user accounts, groups, permissions, password resets, access requests, and onboarding and offboarding activities
• Support Microsoft 365, Outlook, Teams, SharePoint, OneDrive, and common business applications
• Monitor and maintain basic network connectivity, endpoint performance, system availability, and user access
• Assist with patching, software updates, endpoint protection, backups, and general system maintenance
• Coordinate with third party managed security services providers on security alerts, tickets, investigations, follow ups, and remediation activities
• Assist with basic security related tasks, including MFA support, access reviews, phishing awareness, endpoint protection checks, and security policy follow up
• Document support requests, troubleshooting steps, resolutions, escalations, and recurring issues in the ticketing system
• Escalate complex infrastructure, network, application, or security issues to the appropriate internal or external teams
• Maintain IT inventory, asset tracking, technical documentation, and support procedures
• Communicate professionally with users, vendors, service providers, and internal stakeholders
• Help improve IT processes, documentation, user support, and overall system reliability

• Minimum of 5 years of experience in system administration, IT support, desktop support, help desk support, or a related IT role
• Experience supporting Windows desktop and Windows Server environments
• Experience with Active Directory, user accounts, groups, permissions, and access management
• Experience supporting Microsoft 365, Outlook, Teams, SharePoint, OneDrive, and related productivity tools
• Strong troubleshooting experience with hardware, software, printers, networks, VPN, Wi Fi, and connectivity issues
• Basic understanding of networking concepts, including LAN, VPN, DNS, DHCP, TCP IP, and firewalls
• Basic understanding of IT security concepts, including MFA, endpoint protection, phishing, access control, patching, vulnerability remediation, and incident escalation
• Experience working with ticketing systems such as Jira, Remedy, ServiceNow, Zendesk, or similar platforms
• Ability to coordinate with third party vendors, managed service providers, and managed security service providers
• Strong problem solving, analytical, and organizational skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks, meet deadlines, and support multiple users or issues at the same time
• Must be currently authorized to work in the United States for at least 2 years
• No visa sponsorship available now or in the future, * Experience coordinating with a managed security services provider or managed IT services provider
• System administration, IT support, desktop support, help desk support, or related IT experience: 5 years required
• Experience with endpoint protection tools, remote desktop tools, device management tools, backup systems, or monitoring platforms
• Experience with basic firewall, VPN, or network administration
• Experience with IT asset management and documentation
• Certifications such as CompTIA A Plus, Network Plus, Security Plus, Microsoft, Cisco, or similar certifications