Technical Service Coordinator - Field Operations Support

The Technical Service Coordinator serves as the primary operational support resource for our field service technicians. This role ensures technicians have the information, scheduling, technical documentation, and administrative support needed to efficiently complete installations, maintenance, and repair calls. Success in this position requires strong problem-solving skills, excellent communication, the ability to multitask in a fast-paced environment, and confidence working with technology and service management systems., * Provide real-time phone, text, and email support to field service technicians throughout the workday.

• Coordinate technician schedules, dispatch service calls, installations, preventive maintenance, and emergency service requests.
• Review, prioritize, assign, and monitor work orders to ensure timely completion and compliance with company procedures.
• Assist technicians by researching equipment history, service records, parts availability, and technical documentation.
• Serve as the primary point of contact for customers regarding service appointments, updates, and follow-up communication.
• Collaborate with Warehouse, Sales, Billing, and Management to resolve service issues and improve operational efficiency.
• Maintain accurate customer accounts, equipment records, and service documentation.
• Identify scheduling conflicts and operational challenges, proactively developing solutions to minimize downtime.
• Support continuous improvement initiatives and help maintain high levels of customer satisfaction.

• 2+ years of experience in field service coordination, dispatch, technical support, operations, or a similar role.
• Associate degree required; Bachelor’s degree preferred.
• Strong technical aptitude with the ability to quickly learn new software and business systems.
• Excellent organizational, problem-solving, and multitasking skills.
• Outstanding written and verbal communication abilities.
• Typing speed of 65+ WPM (in-person assessment required).
• Experience supporting mobile field technicians or service operations is highly preferred.
• Proficiency with Microsoft Office and dual-monitor computer environments.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Medical, dental, and vision insurance
• Paid vacation, sick leave, and PTO
• Opportunities for professional growth within a growing company

Schedule

Monday through Friday 7:30 AM - 5:15 PM (1-hour lunch)

Pay: $21.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Water Source Solutions, founded in 2010, is a fast-growing, family-owned leader in bottle-less water purification systems. We pride ourselves on delivering exceptional customer service, innovative solutions, and reliable technical support. As we continue to grow, we’re looking for a highly organized, technically minded professional to become a critical part of our Service Operations team.