IT Help Desk

The IT Specialist’s role is supporting day-to-day operations. This includes planning, developing, installing, configuring, maintaining, securing, updating, and optimizing hardware/software. Responsible for end user hardware and software support issues, and support staff training where required., * Provide end user support for all phones, computers, conferencing equipment, and related hardware.

• Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status.
• Aid in managing servers, including, but not limited to, e-mail, print, database, RDS, IIS, and backup servers and their associated operating systems and software in an ESXi environment.
• Aid in the installation, configuration, maintenance, and troubleshooting of server hardware and software.
• Document job functions and procedures as necessary.

• Associate degree or equivalent combination of education and experience.
• A+ is desirable.

Abilities/Key Competencies/Skills

• Ability to travel between locations.
• Operate with a customer service approach.
• Demonstrate sound troubleshooting methodology and problem solving.
• Demonstrate quality management in the performance of duties.
• Demonstrate the ability to handle multiple tasks simultaneously.
• Effective oral and written communication skills.
• Ability to work as a team member as well as independently.
• Demonstrate appropriate time management and project planning skills.
• Seek self-development and learning opportunities.
• Strong knowledge of commonly used concepts, practices, and procedures within the field.
• Knowledge of Microsoft Windows Server 2008 R2/2012 R2/2016/2019 operating systems
• Knowledge of Windows 10/11 operating systems
• Understanding of basic networking.
• Experience, and understanding of Microsoft SQL, Exchange, IIS, VOiP
• Fortigate/Sonicwall, O365 technologies is desirable.
• Understanding, of backup technologies, virtualization technologies, and Microsoft Active Directory is desirable., * Associates Degree or equivalent combination of education and experience.
• A+ is desirable.

Abilities/Key Competencies/Skills

• Ability to travel between location.
• Operate with a customer service approach.
• Demonstrate sound troubleshooting methodology and problem solving.
• Demonstrate quality management in the performance of duties.
• Demonstrate the ability to handle multiple tasks simultaneously.
• Effective oral and written communication skills.
• Ability to work as a team mentor as well as independently.
• Demonstrate appropriate time management and project planning skills.
• Seek self-development and learning opportunities.
• Strong knowledge of commonly used concepts, practices, and procedures within the field.
• Knowledge of Microsoft Windows Server 2008 R2/2012 R2/2016, R2/2019,R2/2022 operating systems and understanding the fundamentals of the first 3 layers of OSI.
• Experience and understanding of Microsoft SQL, Exchange, IIS, Shoretel, Fortigate, Sonicwall and O365 technologies is desirable.
• Understanding of backup technologies, virtualization technologies, and Microsoft Active Directory is desirable.