Help Desk Technician (IT Support Specialist I)

We are seeking a motivated and customer-focused Help Desk Technician (IT Support Specialist I) to join our IT team. This role serves as the primary point of contact for end-user technical support and is responsible for delivering hands-on IT assistance across office and warehouse environments., End-User Support

• Serve as the first point of contact for IT support requests and incidents
• Troubleshoot Windows operating systems, Microsoft Office applications, login/account issues, printers, and connectivity problems
• Support desktops, laptops, mobile devices, peripherals, and user-facing technology
• Configure and troubleshoot printers, multifunction devices, and related hardware
• Provide timely communication and updates to end users throughout the support process
• Ticket Management & Documentation
• Manage incidents and service requests through ticketing platforms such as Freshservice, Freshdesk, ServiceNow, or similar systems
• Accurately document troubleshooting steps, resolutions, deployments, and device changes
• Maintain organized records of support activity and inventory updates
• Contribute to IT documentation, SOPs, and knowledge base articles

Field Support & Deployments

• Perform on-site support in office and warehouse environments
• Stage, deploy, install, replace, and decommission workstations and equipment
• Mount and replace hardware including workstations, cameras, and peripherals
• Assist with basic cabling and physical equipment installations
• Support CCTV systems with device replacement and connectivity troubleshooting

Asset & Operational Support

• Maintain accurate inventory records for IT assets and equipment
• Assist with procurement, staging, tracking, and lifecycle management of devices
• Gather operational details, photos, and documentation for projects and issue tracking
• Escalation & Team Collaboration
• Perform initial troubleshooting and determine when escalation is necessary
• Escalate unresolved issues to Tier 2/3 IT staff with complete documentation
• Collaborate with team members to minimize downtime and ensure timely issue resolution

Do you have experience in Windows?, The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive mindset. This role combines desk-side support, device deployment, field support, and operational follow-through while partnering with senior IT staff to ensure reliable and efficient technology support across the organization., * 1-3 years of experience in a Help Desk or IT Support role

• Strong troubleshooting experience with:
• Windows operating systems
• Microsoft Office applications
• Printers and peripherals
• End-user hardware
• Experience with Active Directory user management, permissions, and group membership
• Familiarity with ticketing or ITSM systems (Freshservice, Freshdesk, ServiceNow, Jira Service Management, etc.)
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and connectivity troubleshooting

Preferred Qualifications

• Experience with endpoint management tools such as Intune or SCCM
• Familiarity with ITIL concepts and service management practices
• Experience with structured cabling (Cat6, fiber)
• Familiarity with VoIP or telephony systems
• Experience supporting CCTV or surveillance systems
• Experience in warehouse or multi-site environments

Pay: $28.00 per hour

Experience:

• Intune: 1 year (Preferred)
• Help desk: 3 years (Preferred)
• IT service management: 1 year (Preferred)