• Demonstrate superior technical expertise in the development, management, and implementation of the Customer Relationship Management (CRM) / Customer Service Management (CSM) technology solution strategy by collaborating with C level positions within the organization to drive and support sales growth and customer retention goals.
• Accountable for the oversight and decision making authority to drive a successful delivery of CRM/CSM technology-related projects, phases, and/or components of projects which include highly complex business rules and processes that directly impact the strategic business units’ goals and objectives.
• Analyze, architect, develop, configure, design, customize and implement complex business processes including workflows, visual flows, APEX code, and API integration while maintaining the data integrity and security of multiple environments within the CRM/CSM (Salesforce) system.

Do you have a valid Certified Salesforce Administrator certification?, Do you have experience in macOS?, Do you have a Bachelor’s degree?, * Bachelor’s degree from four-year college or university in Marketing, Communications, Business Administration or Computer Science; Bachelor’s degree preferred, commensurate experience of at least 7 years of Salesforce administration and/or development acceptable

• Two or more of the following certifications (at least one required):
• Salesforce Administrator Certification
• Salesforce Advanced Administrator Certification

• Salesforce Platform Builder Certification

• Strong oral and written communication skills

• Strong research, analysis and interpretation skills

• Ability to manage projects involving complex themes, communications related to value-added services and misc. projects

• Ability to make decisions that impact the companies goals, objectives and growth

• Experienced in CRM , CSM , and Marketing Cloud methodology

• Experienced in detail data architecture

• Ability to develop documents (informational bulletins, e-mail blasts and document updates) and communication materials ( presentations, manuals, PowerPoint documents, internal communications , etc .)

• Ability to identify and work with third party resources ( such as programmers and vendor account managers) to gather information, build coalitions and help advance AFA objectives

• Ability to present materials to stakeholders and train Colleagues

• Experienced in absorbing information quickly and summarizing in an understandable format

• Experience managing complex projects and working with multiple kinds of technology (webinars, websites, etc.)

• Ability to prioritize projects and meet deadlines

• Must be able to maintain objectivity and demonstrate diplomacy and tact in all situations

• Proficient in PC Windows-based software including Microsoft Office applications

• Proficient in Apple based software and operating system for both desktop and mobile

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