Technology Support Technician (40 hours/12 months), ICTS

The ICTS school based team, comprised of a Library Media Specialist, Instructional Technology Specialist, Technology Support Technician and Assistant, work as a team to provide support at the building level. The Technology Support Technician is part of the Cambridge Public Schools ICTS Department and reports to the Chief Information Officer and works under the supervision of the Technology Services Manager.

The Technology Support Technician is responsible for troubleshooting of computer and related peripherals on the Apple Macintosh (MAC) and Windows OS platforms; diagnose/repair, maintenance and upgrading hardware; installation of software, hardware, and related equipment; coordinate and maintain records in help desk software of repair and cleaning of computers, printers, and peripherals; provide support and assistance for staff on proper use of equipment and preventive maintenance techniques; install local area network Ethernet wiring in coordination with ICTS department personnel; troubleshoot network issues; maintenance of networking closet; provide on-site visits and phone assistance to users as it relates to hardware and software; advise and consult with school personnel concerning equipment purchases and software applications; keep current as to the emerging technologies; support all audio/video/media equipment. Works as a member of the school based ICTS team to provide support at the building level.

Duties:

• Install, diagnose, repair, maintain, and upgrade all hardware/software/peripherals on both macOS, Windows, iOS, Chrome & Android platforms in compliance with copyright laws and the AUP.
• Troubleshoot network connectivity issues from the switches to the edge devices. Install switches and local area networks.
• Ethernet wiring in coordination with ICTS department projects.
• Support all audio/video/media equipment in assigned schools.
• Maintain an accurate inventory of hardware/software/peripherals.
• Provide support and assistance for staff, especially Instructional Technology Specialists, Library Media Specialists, and Teachers, on proper use of equipment, basic troubleshooting and preventive maintenance techniques.
• Create and maintain student, teacher, and staff accounts for various software and online applications.
• Provide on-site visits and phone assistance to users as it relates to hardware/software/peripherals.
• Provide necessary training to ensure that all staff are at a designated level of proficiency with hardware, and that they are familiar with and follow department policies and procedures
• Work cooperatively with contracted vendors, as needed.
• Research and evaluate emerging technologies.
• Work as a team with other school-based ICTS staff to provide classroom level technology support for curricular based projects.
• Attend regular school and department meetings.
• Contribute to projects as defined by the Chief Information Officer or Technology Services Manager.
• Prepare school technology for summers and reopening of schools in the fall. Perform other duties as assigned.

Qualified candidates will have 3 - 5 years experience with computer diagnose and repair services with proven team interaction skills and dedication to customer service, quality control, and timeliness. Knowledge of switches and networking, including Apple and Windows servers. Experience dealing with Windows OS/Apple OS desktop, iPads, Tablets and server software, imaging techniques (Ghost, NetRestore, ASR), and software packages such as PeopleSoft, MS Office, Adobe, and McAfee AntiVirus. Excellent communication skills and ability to manage multiple tasks simultaneously is required. A+ and Apple certified or a willingness to become A+ and Apple certified. Requires an automobile for travel in the city of Cambridge.