Computer Support Technician

We are looking for a knowledgeable and detail-oriented Computer Support Technician to join our IT team and deliver exceptional technical assistance to staff, faculty, and students. The ideal candidate will have hands-on experience with imaging, replacing, and troubleshooting desktop and laptop computers, software applications, and printers. This role demands strong problem-solving skills, a customer-focused approach, and a solid grasp of hardware and software systems-particularly Microsoft technologies. Additionally, the technician will oversee and support student workers assigned to the help desk, ensuring quality service and mentoring them in technical and customer service best practices., * Provide technical support for desktop and laptop computers, software applications, and peripheral devices

• Troubleshoot hardware and software issues in a timely and effective manner
• Perform imaging, setup, and deployment of new computers and devices
• Respond to help desk tickets and service requests from faculty, staff, and students
• Maintain accurate documentation of support activities and asset inventory
• Install, configure, and update software applications and operating systems
• Collaborate with other IT staff to ensure timely resolution of technical issues
• Ensure compliance with institutional IT policies and security protocols
• Oversee and mentor student workers assigned to the help desk, providing guidance and support
• Deliver excellent customer service and maintain a professional demeanor in all interactions
• Participate in IT projects and initiatives as assigned

• Proven experience as a Computer Technician or similar role
• Associate degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Relevant certifications (e.g., CompTIA A+, Microsoft, HP) are a plus
• Proficiency in Windows operating systems and Microsoft Office Suite. macOS is a plus.
• Familiarity with imaging tools and deployment processes
• Strong troubleshooting skills for hardware, software, and peripheral devices
• Excellent communication, problem-solving and customer service skills
• Ability to manage and mentor student workers effectively
• Strong interpersonal skills, team orientation, flexibility, and ability to work both independently and collaboratively
• Commitment to a high level of customer service

Work Environment:

• On-site support in office and lab environments
• Occasional lifting and moving of equipment
• Fast-paced, customer-focused setting