IT Manager

InFocus Eyecare is seeking an experienced and hands-on IT Manager to lead and support all aspects of information technology across our growing multi-state optometry platform.

This role is responsible for overseeing day-to-day IT operations, cybersecurity, infrastructure, vendor management, EHR and practice technology support, compliance, and long-term technology strategy. The ideal candidate is highly organized, responsive, solutions-oriented, and capable of supporting both strategic initiatives and frontline operational needs in a fast-paced healthcare environment.

The IT Manager will play a critical role in ensuring reliable systems, secure infrastructure, and scalable technology solutions that support excellent patient care and operational efficiency across all locations.

Key Responsibilities

IT Operations & Infrastructure

· Manage all company-wide IT operations across corporate and practice locations

· Maintain network infrastructure including firewalls, Wi-Fi, VPNs, internet connectivity, and telecommunications

· Oversee workstation, laptop, printer, scanner, and device deployment/support

· Manage Microsoft 365 environment including users, permissions, security policies, and licensing

· Ensure uptime and performance of all critical systems and platforms

· Develop and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans

Cybersecurity & Compliance

· Lead cybersecurity initiatives across the organization

· Manage endpoint protection, MFA, email security, phishing prevention, backups, and access controls

· Coordinate cybersecurity training and awareness for employees

· Support HIPAA compliance and IT-related regulatory requirements

· Monitor and respond to security incidents, vulnerabilities, and threats

· Partner with cybersecurity vendors and insurance providers as needed

Vendor & MSP Management

Serve as primary relationship manager for outsourced IT vendors and MSPs

Hold vendors accountable to SLAs, response times, and project deliverables

Evaluate and recommend technology vendors, systems, and platforms

Manage IT contracts, renewals, and technology budgets

Practice Technology Support

· Support and troubleshoot healthcare and optical systems including:

· EHR/Practice Management Systems

· Imaging devices

· Optical equipment integrations

· VoIP systems

· Online scheduling and patient communication platforms

· Coordinate new practice openings, acquisitions, and technology integrations

· Assist with rollout and support of future technology initiatives including EHR migrations and automation tools

User Support & Training

· Oversee IT helpdesk support across all locations

· Ensure timely resolution of tickets and technology issues

· Develop training materials and onboarding processes for staff

· Support employee onboarding/offboarding including device setup and account management

Strategic Technology Leadership

· Develop scalable IT strategies to support company growth

· Identify opportunities for automation, efficiency improvements, and cost savings

· Participate in leadership discussions regarding systems, reporting, cybersecurity, and operational technology

· Assist with PowerBI, reporting infrastructure, and data connectivity initiatives where applicable

Do you have experience in System administration?, · 5+ years of IT management or senior systems administration experience

· Experience supporting multi-location organizations preferred

· Healthcare experience strongly preferred, ideally within optometry, medical, or dental environments

Strong knowledge of:

· Microsoft 365

· Networking and firewalls

· Endpoint management

· Cybersecurity best practices

· Cloud infrastructure

· VoIP systems

· Backup/disaster recovery systems

· Experience managing outsourced IT vendors/MSPs

· Familiarity with HIPAA compliance and healthcare IT standards

· Strong troubleshooting and communication skills

· Ability to manage multiple priorities in a fast-paced environment

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Health savings account
• Dental insurance
• Flexible spending account, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off