Client Service Manager, Data Analytics

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership-and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you’ll make an impact

• Conduct periodic internal audits to ensure compliance standards and service levels are met. Prepare and present internal reports on client service metrics and business performance. Analyze client feedback and service data to identify trends and areas for improvement.
• Lead the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner. Oversee the technical delivery of services to clients, ensuring they meet quality standards and contractual obligations. Coordinate with internal teams to ensure timely and accurate service delivery.
• Develop and implement business intelligence strategies to enhance client satisfaction and service efficiency. Collaborate with senior management to align client service goals with organizational objectives.
• Collect internal data related to client complaints or issues, ensuring a satisfactory outcome. Implement corrective actions to prevent recurrence of issues utilizing business intelligence tools and technologies.
• Administer client accounts, including renewals, policy changes, and claims processing. Identify opportunities for upselling or cross-selling additional services or products.
• Guide team members in addressing a client’s risk management needs through consultative conversations.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients to ensure satisfaction and retention. Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Ensure compliance with industry regulations and company policies. Identify and mitigate risks associated with client service operations.
• Maintain accurate client and policy data and documents within Gallagher’s internal systems.
• Use Gallagher’s technology to improve productivity and quality.

Required Minimum Position Qualifications: Bachelor’s degree in Finance, Business (any), Economics, Data/Cybersecurity, or a related field of study, AND Three (3) Years of experience in the job offered or a related occupation in which the required experience was gained. Position also requires demonstrated experience in the following:

• The insurance industry, including with products, services, and regulations;
• Risk management strategies and insurance brokerage operations;
• Client relationship management (CRM) software and tools;
• Compliance and productivity audits;
• Property and general liability insurance policy language;
• Analyzing and summarizing large data sets utilizing Microsoft Office software; and
• Accounting proficiency

Pulled from the full job description

• Paid parental leave
• Parental leave
• 401(k)
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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