Product Support Specialist

As a Product Support Specialist, you’ll be the go-to technical resource for our product line - bridging the gap between our products and the people who use them. From building documentation and managing firmware to troubleshooting alongside customers and collaborating across teams, you’ll play a hands-on role in making sure our products perform flawlessly in the field.

What You’ll Own

• Develop and maintain all product documentation and assets - User Manuals, Training Materials, CAD Files, 3D Models, DMX Charts, and more.
• Build and maintain DMX/GDTF Personalities across multiple console platforms.
• Oversee the creation, publishing, and ongoing updates of console and industry database libraries (Capture, Vectorworks, Depence, etc.).
• Test products for DMX Personality accuracy, file integrity, and firmware compliance.
• Keep the company service portal stocked with up-to-date Technical Service Bulletins, Troubleshooting Guides, and self-serve resources.
• Partner with Product Management to surface customer feedback and drive technical improvements.
• Support pre- and post-sales efforts by working cross-functionally with Sales, Marketing, and Customer Service teams to deliver an exceptional customer experience.

How You’ll Contribute Beyond the Core

• Pitch in with the Service and Technical Support teams when the queue gets busy.
• Team up with Marketing to develop product training content - videos, guides, and more.
• Lead and participate in training events, including dealer education sessions.
• Represent VOLUX at tradeshows and company-sponsored events.

• 3-5 years of hands-on stage lighting experience in a technical or related role.
• Strong proficiency in programming, moving light consoles and lighting fixtures.
• Solid understanding of DMX, Art-Net, sACN, and RDM protocols.
• Experience with CAD and 3D modeling software.
• Ability to create DMX and GDTF profiles from scratch.
• Comfort with MS Office, PDF creation, and general file management.
• A knack for juggling multiple priorities without dropping the ball.
• Valid Driver’s License and Passport required.

Bonus Points For

• Hands-on experience with MA Lighting consoles.
• GDTF file creation experience.
• Familiarity with photometric measuring equipment., * Do you have familiarity with DMX Lighting Consoles?

Experience:

• Stage Lighting: 2 years (Required)

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * On-site role based out of our offices (up to 5 days/week).
• Some Travel required (~20%).
• Must be able to lift up to 50 lbs and stand for extended periods during shows and demos.

What We Offer

• Competitive salary with bonus opportunities
• Paid Time Off, Holidays, and Sick Days
• Health, Dental, and Vision coverage for employees and family members.

Pay: $47,964.31 - $57,763.48 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance