Product Support Specialist - LED Lighting

Job Summary: We are seeking a skilled LED Product Support Specialist to join our customer-focused team. The ideal candidate will have a strong background in technical support, combined with electrical knowledge or experience in the lighting industry. This role is essential to helping our customers and partners troubleshoot, install, and configure our advanced lighting systems., * Provide technical support via phone, email, and video to customers, specifiers, and installers

• Diagnose and troubleshoot lighting system issues, including wiring, controls, dimming, and power configurations
• Interpret wiring diagrams, product specs, and technical documentation to assist clients and internal teams
• Coordinate with engineering and production teams to resolve complex issues
• Log support interactions and follow up on outstanding cases
• Assist in developing knowledge base documentation and support materials
• Support field service calls and remote troubleshooting sessions as needed

• 2+ years of experience in a technical support, electrical, or lighting-related role
• Working knowledge of electrical systems, low-voltage wiring, or lighting controls
• Familiarity with architectural or commercial lighting products is a strong plus
• Excellent communication and problem-solving skills
• Ability to interpret technical documents such as wiring diagrams, specs, and installation guides
• Strong organizational skills and attention to detail
• Proficient in Microsoft Office and CRM or ticketing systems
• Associate’s degree or equivalent technical training preferred

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account, * Competitive compensation
• Paid Time Off (Sick, Vacation, and holidays)
• Health Benefits (Medical, Dental, and Vision)
• FSA (Flexible Spending Account)
• Life Insurance
• 401k plan
• Employee discounts
• Professional growth: We promote from within
• Team environment: a fun, fast-paced, and supportive company culture

If you are interested in this position please include a cover letter with qualifications and interest.

Pay: From $20.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Vision insurance

USAI Lighting LLC, is a recognized leader in the lighting industry, offering the widest selection of specification grade down lights with an emphasis on quality, innovation and performance. We are an 80 year old privately held company located in the heart of the picturesque Hudson Valley, in New Windsor, New York (90 minutes North of New York City).