IT Statewide Engineer 1-3 (Edge Support B Engineer)

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. This position is part of the Edge Operations team within the Office of Technology Services (OTS) - Network Communication Services and is responsible for supporting and advancing the edge network infrastructure that serves Louisiana state agency offices and state-owned or leased multi-tenant facilities. The engineer plays a lead role in regional project execution, network service provisioning, and escalated troubleshooting efforts across a wide range of modern and legacy technologies. Work performed in this role directly supports statewide IT operations, enhances service delivery, and contributes to the strategic modernization of the state’s network environment.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities, including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes, * Implement and support advanced Layer 2/3 network solutions with a strong emphasis on software-defined networking (SDN) at agency and tenant locations
• Deploy and maintain enterprise-grade SDN platforms that enable centralized control, improved visibility, and dynamic policy enforcement across distributed networks
• Configure and manage role-based network access control systems to enforce security policies, user segmentation, and device-level access management
• Install and support enterprise Wi-Fi systems to ensure consistent, secure, and high-performance wireless connectivity in compliance with OTS standards
• Maintain compatibility with existing legacy infrastructure while integrating SDN technologies to modernize the network environment
• Advise management and mentor junior engineers on scalable, cost-effective approaches to implementing OTS’s network strategy using SDN technologies
• Act as the primary technical contact for agency stakeholders, ensuring that requirements, schedules, and deliverables are clearly understood and met
• Stage, configure, deploy, and validate network hardware and software-including both SDN-enabled and traditional platforms
• Respond to and resolve network incidents and service requests within the assigned region, covering a broad range of technologies deployed at edge sites
• Address interoperability challenges and service disruptions that arise in environments containing a mix of legacy and modern network systems
• Maintain deep knowledge of SDN, enterprise wireless systems, access control technologies, and other emerging networking trends
• Support special projects, strategic initiatives, and operational planning efforts as directed by OTS leadership

Five years of experience in information technology or administrative services; OR

Six years of full-time work experience in any field plus three years of experience in information technology or administrative services; OR

An associate’s degree in information technology plus three years of experience in information technology or administrative services; OR

A bachelor’s degree plus three years of experience in information technology or administrative services; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology or administrative services; OR

A master’s degree plus two years of experience in information technology or administrative services.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here., Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government’s E-Verify system.

Pulled from the full job description

• Parental leave
• Paid holidays, As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Year’s Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran’s Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to)

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.