IT STATEWIDE ENGINEER 1 - 3 (Edge Support A Engineer)

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. This position is part of the Edge Operations team within the Office of Technology Services (OTS) - Network Communication Services and is responsible for supporting and advancing the edge network infrastructure that serves Louisiana state agency offices and state-owned or leased multi-tenant facilities. The engineer plays a lead role in regional project execution, network service provisioning, and escalated troubleshooting efforts across a wide range of modern and legacy technologies. Work performed in this role directly supports statewide IT operations, enhances service delivery, and contributes to the strategic modernization of the state’s network environment.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities, including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes, * Design, implement, and support advanced Layer 2/3 network solutions, with a strong focus on software-defined networking (SDN) across agency and tenant environments
• Deploy, configure, and maintain enterprise SDN platforms to enable centralized management, enhanced visibility, and dynamic policy enforcement
• Manage network access control systems, ensuring secure, role-based access, user segmentation, and device-level policy compliance
• Install and support enterprise wireless (Wi-Fi) solutions to deliver secure, reliable, and high-performance connectivity aligned with OTS standards
• Integrate SDN technologies with legacy infrastructure to modernize network environments while maintaining compatibility and stability
• Serve as a technical leader by advising management, mentoring junior engineers, and promoting scalable, cost-effective network strategies

• Act as the primary technical liaison for agencies, managing requirements, timelines, deployments, and documentation while providing regular status updates to leadership

• Respond to and resolve network incidents and service requests across assigned regions, supporting a wide range of edge technologies
• Lead resolution of complex or escalated issues, coordinating with vendors, internal teams, and agency IT staff as needed
• Troubleshoot interoperability challenges in mixed legacy and modern network environments to minimize service disruptions
• Ensure timely service restoration and document root causes, corrective actions, and recurring issues
• Support special projects, strategic initiatives, and operational planning efforts as directed by OTS leadership

Five years of experience in information technology or administrative services; OR

Six years of full-time work experience in any field plus three years of experience in information technology or administrative services; OR

An associate’s degree in information technology plus three years of experience in information technology or administrative services; OR

A bachelor’s degree plus three years of experience in information technology or administrative services; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology or administrative services; OR

A master’s degree plus two years of experience in information technology or administrative services.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here., Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government’s E-Verify system.

Pulled from the full job description

• Parental leave
• Paid holidays, As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Year’s Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran’s Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to)

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.