Application Support Engineer-Process Unity & DocuSign

As the ideal candidate, you will be responsible for providing L2/L3 production support, implementing platform enhancements, managing configurations and integrations, maintaining technical documentation, and overseeing platform upgrades, patches, and releases. This role requires a strong technical background in SaaS application administration, troubleshooting, and platform management., Provide L2/L3 production support for ProcessUnity and DocuSign applications, resolving complex incidents and service requests within defined SLAs.

• Investigate, troubleshoot, and perform root cause analysis for application issues and implement permanent resolutions.

• Design, configure, and implement enhancements in ProcessUnity, including workflows, forms, questionnaires, user roles, permissions, integrations, and platform configurations.

• Configure and administer DocuSign, including account provisioning, user management, templates, workflows, permissions, and platform settings.

• Support integrations between ProcessUnity, DocuSign, and other enterprise applications using APIs, SSO, or middleware where applicable.

Role Description: The Application Support Engineer - Process Unity & DocuSign must have 2-5+ years of experience. For this role, you must be someone with hands on experience in ProcessUnity and DocuSign administration and support., 5+ years of experience supporting enterprise SaaS applications.

• Hands-on experience administering and supporting ProcessUnity.

• Hands-on experience administering DocuSign (eSignature and/or CLM preferred).

• Experience providing L2/L3 application support in a production environment.

Education: Bachelor’s degree in computer science or any IT related field.

Experience: Minimum 2-5+ years of experience

We have various coverages and additional benefits to choose from:

• Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).

• Paid Leaves (Wherever applicable).