Team Lead Support / Technical Lead

In this dual-impact role, you will act as a technical expert and a leader. You will ensure the stability of our cloud and archive solutions while building and developing a high-performing support team. You will have a significant influence on shaping support processes and driving the technical excellence of our service delivery., * Leadership: Provide functional and disciplinary leadership to the support team, prioritizing tasks and managing resources effectively.

• Technical Support: Act as a competent point of contact for users and hospital IT teams (PACS teams) regarding our image data management solutions.
• Incident Management: Independently handle 1st-level and 2nd-level support for cloud/archive solutions, front-end servers, and applications.
• Process Optimization: Continuously develop and improve support and operational processes to enhance customer service quality.
• Root-Cause Analysis: Perform deep-dive analyses and collaborate across departments to resolve complex technical issues.
• Service Monitoring: Oversee services and applications on internal and customer systems to ensure high availability.
• Escalation & Documentation: Manage escalations for key accounts and expand the internal knowledge base and system documentation.

Do you have experience in Microsoft Windows Server?, * Experience: Minimum 5 years of professional experience in technical customer support (1st and 2nd level).

• Leadership: Initial experience in functional or disciplinary leadership, ideally with remote teams, and a desire to build and grow a team.
• Technical Expertise: Solid knowledge of Windows Server and SQL databases. Strong familiarity with clinical IT standards (PACS, DICOM, HL7, IHE) is highly preferred.
• Education: Completed vocational training in IT, a university degree in Computer Science, or a comparable qualification.
• Languages: German (C1) and English (B2) are required.
• Mindset: Proactive, service-oriented communicator with a hands-on mentality and a willingness to drive change.
• Nice-to-have: Knowledge of ITIL/IT Service Management or agile methodologies.

• Flexibility: Modern hybrid work model with up to 4 days of home office per week (not fully remote).
• Growth: A leadership role with massive creative freedom to shape a team and its processes.
• Culture: A respectful, appreciative, and motivated team environment where we win and learn together.
• Stability: The agility of a scale-up combined with the security of an established medium-sized leader.
• Compensation: Competitive salary and attractive benefits.