German Speaking Team Lead Support / Technical Lead

• Technical Help: Answer questions from users and hospital IT teams about our medical image software.
• Fixing Issues: Handle daily tech support problems (Level 1 and 2) for our cloud systems, servers, and apps.
• Making Things Better: Constantly improve our support steps to give customers better service.
• Finding Deep Problems: Dig into complex technical issues and work with other teams to solve them.
• Checking Systems: Watch over our live apps and systems to make sure they are always working.
• Handling Big Issues: Take care of major problems for important clients and update our internal help guides.

Do you have experience in Microsoft Windows Server?, * Experience: At least 5 years of working in technical customer support (Level 1 and 2).

• Leadership: Some past experience leading people (even remote teams) and a real desire to grow a team.
• Tech Skills: Good knowledge of Windows Server and SQL databases. It is a huge plus if you know medical IT standards (like PACS, DICOM, or HL7).
• Education: A degree in Computer Science, IT school training, or similar experience.
• Languages: You must speak fluent German (C1) and good English (B2).
• Attitude: You like to take action, love helping people, and are happy to make positive changes.
• Nice-to-have: Understanding of ITIL service standards or agile ways of working.

We are the top company for digital medical data management in Germany. For over 25 years, we have changed how medical images are saved and shared. We help hospitals and doctors’ offices move into the digital world by managing huge amounts of medical data. Our cloud software lets healthcare workers focus on taking care of their patients.