L2 IT Onsite Technician

Hemmersbach is hiring an Onsite L2 Technician to provide advanced IT support at client sites. The role focuses on resolving escalated issues, supporting end-user devices, and ensuring high service quality in an enterprise environment.

Job Tasks:

• Troubleshoot hardware, software, and basic network issues
• Handle L2 escalations from Service Desk
• Perform hardware replacements and device setup
• Support imaging, deployments, and upgrades
• Manage and update tickets within SLA
• Document work and support L1 technicians

• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Excellent time management skill
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Strong Windows OS and Active Directory knowledge
• Basic networking (TCP/IP, DNS)
• Experience with ticketing and imaging tools
• Good communication and customer service skills

• Health/ Medical insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Flexible spending account FSA
• Food Allowance –> Net Allowance
• Vision Insurance

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.