L2 IT Onsite Technician

Hemmersbach GmbH & Co. KG

London, UK

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

uk.indeed.com

Tech stack

Microsoft Windows Adobe Acrobat Active Directory Adobe Creative Cloud Android Software Development Apple IOS BitLocker Drive Encryption VoIP Virtual Private Networks (VPN) System Center Configuration Manager Vectorworks Windows Remote Assistance

+7 more

Wireless Networks Data Logging Office365 Peripherals Computer Equipment Landesk Servicenow

Job description

Onboarding program
Buddy program
International job opportunities
Company events
Internal career development program, * Carry out IT support within the region using both remote assistance, via the telephone or in person as required

* PC hardware configuration and troubleshooting (Windows & Mac)

* To assist in local project implementation, such as technology refresh and rollouts

* To maintain the Helpdesk incident logging system, recording appropriate information for the cause and resolution in order to identify common issues or recurring problems

* Escalate support calls as prescribed by the escalation procedure and within the service level agreement

* Provide support to the Service delivery manger, UK when required

* Identify opportunities to improve service delivery processes to ensure productivity and quality is maximized

Requirements

Minimum 2 to 5 years’ experience in providing IT support to local business and regional offices, with a strong emphasis on team support
Strong customer service skills - ability to build relationships
An analytical and systematic approach to problem solving; Creating and updating knowledgebase documentation
Programs/Software o MS365 o Adobe PDF & Creative cloud, Vectorworks o LANDesk o Service Now o SCCM, Active Directory o BitLocker/Encryption
Good written and verbal communication skills with the ability to explain problems and solutions clearly to non-technical users
Network (Wired and Wireless Connection, VPN, Remote Support)
Software o Windows 11 o iOS o Android OS
Hardware o Desktop and Laptop defects o Printers, Phones, Peripherals, VOIP o Handheld Scanners

About the company

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.