Service Desk Coordinator

As a Service Desk Coordinator, you will be the central point of contact for our client, engineers, and subcontractors. You’ll be responsible for coordinating planned and reactive maintenance activities, ensuring jobs are logged, assigned, and completed efficiently., * Logging and scheduling reactive and planned maintenance jobs

• Managing engineer diaries and allocating works
• Communicating with clients, engineers, and subcontractors to provide updates and resolve queries
• Raising purchase orders and updating job records in the CAFM system
• Monitoring service levels to ensure timely completion of works
• Assisting with reporting and general administrative support for the operations team

This is an excellent opportunity for someone with strong organisational skills and a proactive attitude to play a key role in ensuring the smooth delivery of maintenance and reactive works for our clients., We’re looking for someone who is:

• Highly organised with strong administrative and coordination skills (essential)
• A confident communicator who thrives in a fast-paced environment
• Competent with Microsoft Office and comfortable using computer systems
• A team player with a proactive and positive attitude

No previous experience in building services or facilities maintenance is required - full training will be provided. What’s most important is your ability to stay organised, communicate clearly, and keep things running smoothly., * Experience in the FM/Construction industry (desirable)

• Enthusiastic and quick to learn
• Background in customer service
• Proficient in Microsoft Office (Outlook, Excel, Word, etc.)
• Preferably, experience in facilities management
• Excellent written and verbal communication skills, * FM coordination: 3 years (preferred)
• Administrative: 3 years (required)

Pulled from the full job description

• Referral programme
• Employee discount
• Sick pay
• Bereavement leave
• Free parking
• Additional leave
• Free fitness classes, * A friendly, supportive team environment
• Opportunities for career growth and development
• Competitive salary and benefits package
• The chance to be part of a company that is continuing to grow and succeed

Position details

• Full-time, Monday to Friday, Job Types: Full-time, Permanent

Pay: Up to £34,600.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free fitness classes
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay
• Store discount

We are a growing Facilities Maintenance company providing high-quality building services across a diverse client portfolios. Due to continued growth, we’re looking for a Service Desk Coordinator/Administrator to join our dynamic and friendly team in Victoria, London.