Facilities Service Desk Coordinator

We require an experienced Service Desk Coordinator (working from home and office) to provide support to the Operations Team.

Service Desk coordinator Basic Duties:

• Receiving orders and responding to queries and requests via chat, email, or phone with Client and Contractors
• Raise Orders and book with contractors.
• Organise attendance with sites/clients
• Liaise with contractors/clients whilst works are ongoing
• Following up with client to ensure work is completed to satisfactory level.
• Chase for any reports/invoices to Close job
• Logging jobs on to the CRM system
• Send quotes to clients as per request
• Updating jobs status on a daily basis
• Compiling supplier invoices
• Complete weekly costing for orders
• Keeping rapport and relationships with both contractors and clients
• To report to and follow instructions from senior management.

• Strong Computer Skills ie, Microsoft word and excel.
• Good communication skills.
• Good customer service skills
• Work on own initiative and as part of a team

Ideally someone with previous working experience within the Facilities Services Industry or Property Maintenance would be an advantage.

Dynamic Resourcing Services Ltd has been established since 2006 and specialises in Workplace Support.