L1-2 On-Site Printer Support Technician

Hemmersbach GmbH & Co. KG

London, UK

about 2 months ago

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

Microsoft Word Microsoft Excel Microsoft Outlook Microsoft Office Microsoft PowerPoint

Onboarding program
Buddy program
International job opportunities
Company events
Internal career development program
Medical cash plan, * Maintain and support office printing devices, including replacing consumables, clearing paper jams, and performing basic maintenance.
Provide first-line troubleshooting, coordinate service requests with vendors, and manage spare device inventory.
Assist end users with device functionality, training, and day-to-day technical support.
Monitor and manage the print fleet using web-based management tools, including tracking usage and updating site information.
Coordinate with internal teams and third-party suppliers to ensure timely issue resolution and high customer satisfaction.
Support document services, including copy and distribution tasks, where required.
Report customer feedback and maintain accurate service records and support tickets.

Minimum 3 years’ experience diagnosing and repairing IT equipment
Proven experience troubleshooting technical issues and delivering excellent customer support
Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users
Experience working with both internal teams and external customers in a service-focused environment
Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment
Strong analytical, problem-solving, and decision-making skills with excellent attention to detail
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) is an advantage
Good understanding of printer hardware