IT Support Technician

Our client is looking for a polished, articulate, and highly professional IT Support Technician to join a growing team in Carrollton, TX. As an IT Support Technician, you’ll serve as the frontline of IT operations - triaging, troubleshooting, and resolving technical requests while delivering an exceptional support experience. This 1+ year contract (possible contract-to-hire) position requires 5 days on-site in Carrollton, TX., * Triage and resolve support tickets (email, phone, ticketing system)

• Escalate broader or high-impact issues appropriately
• Meet and exceed SLA response timelines
• Maintain operational excellence in daily IT functions
• Follow established policies and processes - including professionally setting boundaries when needed
• Assist with periodic data cleanup initiatives
• Handle sensitive requests (new hires, terminations, executive matters) with discretion
• Contribute to team training materials and knowledge base development
• Recommend and help implement process improvements within the ticketing system

• Bachelor’s degree in IT, Computer Science, or related field strongly preferred
• 1+ years of IT support experience
• Strong organizational skills and attention to detail
• Professional communication skills - both written and verbal
• Ability to manage multiple priorities in a fast-paced environment

COMP: Up to $30/hour with Conversion Salary of up to $55,000 + 20 25% Bonus WHY WORK WITH BCT: At BCT, we don’t just place people, we support them. Here’s what we offer:

• Up to 60% paid medical insurance for employees
• $50,000 life insurance policy on us
• Coverage for home, auto, pets, legal services & identity theft
• Dental & Vision insurance, 401K match, Short and Long-Term Disability
• Flexible Spending Account for healthcare and dependent care
• Anniversary bonuses to celebrate your commitment
• Referral bonuses from $500 $2,000, bring great people with you!