End User Technician

• Responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals.
• Responds to incidents and problems, and fulfills requests.
• Understands the business implications of computer hardware and system issues allowing them to appropriately set incident severity levels.
• Troubleshoots a wide variety of technical problems and engages parties in other areas of IT to address problems.
• Monitors the performance of desktop hardware and maintains a secure environment.
• Understands the Key Performance Indicators (KPIs) that identify the success of the services provided and strives for improvements to operational efficiencies.

• 1+ years of experience in desktop support or technical support.
• Strong verbal and written communication skills.
• Ability to communicate effectively with stakeholders., * Troubleshooting for highly complex hardware, software and system problems for multiple device types.
• Ability to work closely with cross-functional IT teams on complex issues.
• Knowledge of advanced desktop services skills.

Qualification And Education:

• Experience in providing desktop hardware deployment and implementation of low to medium complexity programs or projects.
• Experience in responding to customer requests of high complexity and interacting with customers in a courteous and professional manner.
• Experience in maintaining device asset management systems and knowledge management systems.