Desktop Support Technician

Position Overview The Desktop Support Technician provides handson technical support for end users, focusing on hardware, software, and general IT troubleshooting. This role supports daily operations by resolving service desk tickets, maintaining devices, and assisting users with a wide range of technology needs. The ideal candidate is a strong communicator, a selfstarter, and someone seeking longterm growth in the IT field. Key Responsibilities

• Resolve assigned service desk tickets in a timely and professional manner.
• Provide direct customer support and ongoing maintenance for enduser technology.
• Install, maintain, and support desktop and laptop hardware, operating systems, and configurations.
• Assist with software installations, printer support, remote access, mobile device support, and other enduser technologies.
• Troubleshoot hardware, software, and connectivity issues.
• Support audio/visual equipment and general office technology.
• Work independently while managing priorities and time effectively.
• Communicate clearly with users and team members.
• Apply technical skills confidently and adapt to new technologies.
• Collaborate with team members to ensure tasks are completed successfully.

• Strong customer service and communication skills.
• Ability to troubleshoot Windowsbased systems and common office applications.
• Experience supporting desktops, laptops, and related hardware.
• Ability to work independently and manage multiple tasks.
• Strong problemsolving skills and a willingness to learn.

• Ability to follow safety guidelines and work in environments requiring protective equipment. Preferred Qualifications

• Experience in an onsite technical support or help desk role.
• Familiarity with hardware peripherals such as monitors, keyboards, and printers.
• Basic understanding of networking concepts.
• Interest in building a longterm IT career.

This is a Contract position based out of Canton, OH. Pay and BenefitsThe pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.