Phoenix, AZ - IT - Service Now Technology Lead

Serve as primary technical owner for the AtoZ ServiceNow implementation, ensuring platform quality, performance, and scalability.

• Oversee and manage technical backlog in Jira, including enhancements, bugs, maintenance, and modernization tasks.
• Review and validate solution architecture, workflows, and technical decisions from vendor development teams.
• Provide hands-on configuration/development support for troubleshooting and validating platform behavior.
• Act as main technical point of contact between AtoZ, maintenance, and vendor development teams.
• Review vendor designs, technical documentation, and solutions to ensure alignment with best practices and program goals.
• Participate in procurement cycles by evaluating vendor SOW responses and technical proposals.
• Support agency onboarding with technical expertise on ServiceNow features (notifications, workflows, catalog use, routing).
• Collaborate with Identity Platform and agency tech teams to ensure successful authentication, attribute flow, and notifications.
• Translate business priorities into technical execution plans in partnership with the Program Manager.
• Lead planning for platform upgrades, modernization, and release cycles.
• Ensure compliance with accessibility, security, and state technology policies and standards.
• Actively participate in agile ceremonies such as Sprint Planning, Backlog Refinement, Standups, Reviews, and Retrospectives.
• Prepare technical stories, acceptance criteria, and testing requirements.
• Maintain technical documentation including diagrams, workflow maps, and configuration details.
• Recommend and implement improvements for platform stability, performance, and scalability.
• Stay updated on ServiceNow roadmap and new platform capabilities.

5+ years ServiceNow experience (developer, architect, or technical lead).

• Experience with ServiceNow Public Sector Digital Services (PSDS) modules.
• Strong knowledge of ServiceNow architecture, configuration, scripting, and best practices.
• Experience overseeing vendor/external technical teams.
• Ability to translate business requirements into technical execution.

• Strong communication skills for both technical and non-technical audiences. Preferred Qualifications:

• Experience with ServiceNow Notifications, Catalog Items, Flow Designer, Integration Hub.
• Agile/iterative development experience.
• Understanding of integrations, identity (SSO, OIDC, SAML), APIs (JSON, REST).
• Experience in government/public sector environments.
• Involvement in technical evaluations during procurement.
• Knowledge of platform upgrade/release management.

• Experience with cross-system integrations and technical documentation. Location & Work Details:

• 100% remote, but must be local to Phoenix, AZ and available for in-person interviews.
• Must be eligible to convert to a full-time employee; no visa sponsorship.
• Must pass background and drug screening.

Leidos

• Phoenix, AZ
• $92,300-166,850 per year Description About Leidos Leidos is a Fortune 500 company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Get fam…