ServiceNow Technical Lead

Serve as the primary technical owner of a ServiceNow implementation for a state citizen-services portal. Manage the technical backlog, review vendor solutions, provide hands-on configuration and troubleshooting, translate business priorities into technical stories, lead upgrades and releases, and ensure compliance with accessibility, security, and state technology standards., An Arizona state agency is building “AtoZ Arizona,” a centralized citizen-services portal on ServiceNow. We are seeking a ServiceNow Technical Lead to serve as the primary technical owner of the platform implementation, working alongside an implementation vendor and overseeing all ServiceNow development and technical decisions. What You Will Do:

• Serve as primary technical owner of the ServiceNow implementation, ensuring quality, performance, and scalability
• Own and manage the ServiceNow technical backlog in Jira (enhancements, bugs, maintenance, modernization)
• Review and validate solution architecture, workflows, and technical decisions from vendor development teams
• Provide hands-on configuration/development support to troubleshoot and validate platform behavior
• Translate business priorities into technical stories, acceptance criteria, and execution plans
• Lead platform upgrade planning, release cycles, and modernization efforts
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5+ years of hands-on ServiceNow experience in a TECHNICAL role (developer, architect, or technical lead), not just using ServiceNow as a ticketing tool., 5+ years ServiceNow in a technical role (developer, architect, or technical lead)

• Strong ServiceNow architecture, configuration, workflows, scripting, and platform best practices
• Ability to translate business requirements into technical stories and execution plans (must be evident on resume)
• Experience overseeing vendor development teams or external technical partners

• Strong communication with technical and non-technical stakeholders Preferred:

• ServiceNow Public Sector Digital Services (PSDS) - case management, constituent engagement, public-sector workflows
• Hands-on with Notifications, Catalog Items, Flow Designer, Integration Hub
• Integrations and identity concepts: SSO, OIDC, SAML; API fundamentals: JSON, REST
• Government / public-sector / regulated-environment experience
• Agile/iterative development experience