Corporate Support Analyst

The Corporate Support Analyst will serve as an integration and scheduling workflow consultant, recommending, implementing and supporting scheduling solutions across multiple digital access points.

In this role you will:

• Consult, recommend and implement appropriate solutions for digital appointment scheduling using established best practices for physicians, practices and hospital facility workflows
• Recommend and implement correct calendars that align with the referral strategies of the stakeholder and Parallon
• Configure and validate API scheduling integrations for each electronic medical record (EMR) across HCA Healthcare at the provider and practice level
• Actively communicate and develop relationships with HCA divisional and corporate leadership
• Resolve and document technical support issues using Service Central and ensure incidents are completed or escalated within established service levels
• Serve as a testing resource that collaborates with our technical partners for new development, platform updates and troubleshooting technical issues
• Provide feedback to department leadership regarding training opportunities, process improvement, and scheduling best practices.

• The position requires a knowledge level generally obtained through completion of a high school diploma, GED, or an equivalent in demonstrated work experience.
• 3 years of experience utilizing computer software in a support or help desk role
• Preferably, knowledge of physician practice workflows, patient scheduling systems, and HL7 messaging
• Communicates clearly and concisely both verbally and in writing
• Establishes and maintains long-term relationships, building trust and respect
• Utilize HCA enterprise applications to analyze and triage issues
• Proficient with Microsoft Office tools, Excel, Word, Visio, and Power Point

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Do you have the career opportunities as a(an) CRM Support Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation’s leading provider of healthcare services, HCA Healthcare., Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.