Church Software Support Specialist

Diocesan is seeking a Church Software Support Specialist to join our Digital Products Team. This role provides front-line technical and database support to Catholic parishes and diocesan offices using church management software for membership records, sacramental data, contributions, and reporting.

This is a full-time, primarily in-office position based in our Byron Center, Michigan office. After completing an initial training period, the position is eligible for a hybrid schedule with remote work on Tuesdays and Thursdays.

What You’ll Do

• Serve as the primary support contact for churches using database management software
• Respond to customer support requests via phone and email in a professional, customer-first manner
• Troubleshoot and resolve issues related to:
• Parishioner and family records
• Sacramental data (baptisms, marriages, confirmations, etc.)
• Contributions, pledges, and reports
• User permissions and data accuracy
• Create, document, and manage support cases in our CRM/ticketing system
• Provide clear, timely updates to clients on open issues and resolutions
• Lead client onboarding sessions and conduct software training for parish staff
• Participate in weekly team support meetings and collaborate with internal teams
• Perform other related duties as assigned

Who This Role Is Ideal For

• Former or current parish administrators, bookkeepers, or diocesan staff who enjoy technical problem-solving
• Customer support professionals who want to work in a mission-driven, faith-based environment
• Database-minded individuals who enjoy working with structured data and helping non-technical users succeed
• Candidates comfortable with phone-based support and client interaction

• Strong customer service skills with a demonstrated customer-first mindset
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to work independently while contributing effectively to a team
• Reliable attendance and strong work ethic
• Comfort supporting users via phone and email in a professional support environment
• Proficiency with common computer applications (Microsoft Office, Google Workspace, web-based tools)

Preferred Experience & Technical Skills

• Experience with church management or nonprofit database systems (PDS strongly preferred)
• Familiarity with parish operations, Catholic terminology, or diocesan workflows (preferred, not required)
• Church bookkeeping or contribution management experience is a plus
• Experience using CRM or ticketing systems
• SQL and/or Microsoft Access experience strongly desired
• General understanding of relational databases and data management concepts
• Bilingual candidates are encouraged to apply (not required)

Pulled from the full job description

• Prescription drug insurance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Medical and prescription coverage
• 401(k) with company match
• Life insurance for employee and dependents
• PTO accrual starting on day one

Work Location & Schedule

This is an in-person position at our Byron Center, MI office. After the initial training period, employees may work remotely on Tuesdays and Thursdays.

Job Type: Full-time

Pay: $41,000.00 - $48,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you live within a 30 minute drive of Byron Center Michigan?