IT Engineer (Band 5) - 2nd Line Support

This is an excellent opportunity for a hands-on IT professional with strong technical knowledge across Microsoft environments and infrastructure support to join a busy IT department delivering critical operational services., * Provide 2nd line support for IT incidents and service requests across multiple sites.

• Install, configure, and maintain hardware, software, networks, and systems.
• Support Microsoft environments including Windows OS, Office 365, Exchange, Active Directory, servers, and networking infrastructure.
• Troubleshoot and resolve complex technical issues, escalating where appropriate.
• Support and mentor junior IT staff when required.
• Manage user accounts, system changes, and IT equipment lifecycle processes.
• Contribute to IT projects, system upgrades, and service improvement initiatives.
• Ensure IT systems remain secure, stable, and operational across all services.

• Previous experience in an IT support or infrastructure role (2nd line or equivalent).
• Strong technical knowledge of Microsoft technologies, networking, and server environments.
• Confident troubleshooting hardware, software, and connectivity issues.
• Excellent communication and customer service skills, with the ability to support non-technical users.
• Ability to work flexibly across multiple sites in Sussex.
• Full driving licence and access to a vehicle essential.
• Relevant IT qualifications or equivalent hands-on experience.