IT Support Engineer

Johnston Fuels

Bathgate, UK

2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

uk.indeed.com

Tech stack

Microsoft Windows Active Directory Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Virtual Private Networks (VPN) Network Architecture Networking Basics SAP Sales and Distribution Virtual Local Area Networks Wi-Fi Technology Office365

+4 more

Peripherals Information Technology Laptops User Accounts

Job description

We are seeking a proactive and customer-focused IT Support Engineer to join our growing IT team. This is an excellent opportunity for a motivated individual who enjoys solving technical problems, supporting end users, and contributing to a reliable and secure IT environment.

As an IT Support Engineer, you will provide first, second and at times third-line technical support across a range of systems, applications, and devices. You will play a key role in ensuring our colleagues receive efficient and professional IT support while helping to maintain and improve our technology infrastructure with opportunities to lead and support IT projects., * Provide support for hardware, software, and network-related issues.

Respond to incidents and service requests through the IT service desk system.
Diagnose and resolve technical issues remotely and in person.
Configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals.
Manage user accounts, permissions, and access controls.
Support Microsoft 365 applications and services.
Assist with onboarding and offboarding processes for employees.
Maintain accurate documentation of systems, procedures, and support activities.
Escalate complex issues to senior IT staff or third-party suppliers where required.
Assist with IT projects, upgrades, and system improvements.
Ensure adherence to IT security policies and best practices.

Requirements

Previous experience in an IT support, helpdesk, or service desk role.
Strong troubleshooting and problem-solving skills.
Experience supporting Windows operating systems and Microsoft 365.
Knowledge of Active Directory and user account administration.
Understanding of networking fundamentals including DNS, DHCP, VLANs, VPN and Wi-Fi.
Excellent communication and customer service skills.
Ability to prioritise workload and manage multiple tasks effectively

Nice to have:

Experience with SentienlOne, macOS, KnowB4, RMM tools like Endpoint Central.
Exposure to network infrastructure including switches, routers, firewalls, SD WAN
Experience leading or coordinating small to medium-sized IT projects from planning through to implementation., * IT support: 2 years (preferred)