IT Support Engineer

Ranson Barnes Recruitment Limited

Hinckley, UK

13 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£40,000.0 - £50,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Active Directory Backup Devices Microsoft Outlook Business Systems Cyber Security Dynamic Host Configuration Protocol Domain Name System (DNS) Hyper-V Virtual Private Networks (VPN) JD Edwards EnterpriseOne Microsoft Office

+11 more

Networking Basics Microsoft SharePoint TCP/IP Wide Area Networks Wi-Fi Technology Virtual Environment Software Troubleshooting Microsoft InTune Laptops Servicenow User Accounts

Job description

Provide day-to-day IT support across hardware, software, networks, and peripheral equipment
Support and administer our ERP system, including JDE
Respond to and resolve ServiceNow helpdesk tickets
Troubleshoot PCs, laptops, mobile devices, printers, and connectivity issues
Support Microsoft 365 including Outlook, Teams, OneDrive, and SharePoint
Install, configure, and maintain IT hardware and software
Manage user accounts, permissions, and access through Active Directory and Microsoft 365
Support server infrastructure and virtual environments including Hyper-V
Assist with LAN, WAN, Wi-Fi, and VPN connectivity
Support system upgrades, migrations, backups, and cybersecurity processes
Maintain IT asset records and technical documentation
Provide guidance and support to users across the business

Technologies:

Active Directory
ERP
Hardware
Hyper-V
Support
ITIL
LAN
Microsoft 365
Microsoft Intune
Mobile
ServiceNow
SharePoint
TCP/IP
VPN
Windows
Office 365, We are partnering with a well-established organisation to recruit an IT Support Technician for our Leicester site. This is a varied, hands-on role supporting hardware, software, networks, Microsoft 365, and core business systems, with a key focus on administering our ERP system, ideally JDE / JD Edwards. The role is predominantly based in Leicester, with occasional travel to other company sites when required. We are an equal opportunities employer.

Requirements

Previous experience in an IT Support, Service Desk, or Helpdesk role
Experience supporting an ERP system, preferably JDE / JD Edwards
Strong knowledge of Microsoft Windows and Microsoft 365
Understanding of Active Directory
Knowledge of networking fundamentals including TCP/IP, DNS, and DHCP
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to work independently and manage multiple priorities
Full UK driving licence
Experience with Microsoft Intune, Endpoint Manager, Entra ID, Hyper-V, ServiceNow, or ITIL is advantageous