Technical Support Analyst I

The Technical Support Analyst is responsible for supporting the monitoring and maintenance of the organization’s computer hardware and software. This individual participates in the onboarding, installation, and maintenance of all employee computer systems, while providing efficient customer service to all employees. Up to 10% travel may be required.

What You’ll Do:

• Maintain and provide technical support to the company’s computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers, faxing products, and phone configurations.
• Addresse daily individual user problems and provides solutions in a timely manner.
• Provide leadership and mentoring to the Technical Support Analysts and supports training and development as necessary.
• Install and configure the appropriate hardware, systems, and applications for users. Ensures new users are equipped with the appropriate technical devices and support.
• Diagnose and resolves recurring hardware and software faults as needed.
• Perform analyses, testing, and updates of computer and hardware systems. Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users., * Maintains and provides technical support to the company’s computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers and audio/visual equipment.
• Addresses daily individual user problems and provides solutions in a timely manner.
• Assists in the installation and configuration of the appropriate hardware, systems, and applications for users. Ensures new users are equipped with the appropriate technical devices and support.
• Provides support in performing analyses, testing, and updates of computer and hardware systems. Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users.

• 3+ years experience in related field preferred
• Knowledge of PC, network, hardware, and software installation and configuration preferred
• CompTIA and/or Microsoft certifications a plus

Fueled by Growth, Driven by You, * 3+ years experience in related field preferred

• Knowledge of PC, network, hardware, and software installation and configuration preferred
• CompTIA and/or Microsoft certifications a plus

At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.