Associate IT Technician

Saronic is seeking a talented and organized Associate IT Technician. This role is responsible for providing basic IT support, including setting up and deploying IT equipment. The ideal candidate will have a strong customer experience mindset, and an interest in developing a career in IT. You will be responsible for setting up and staging new hire systems, screening tickets for escalation and assisting the team with ongoing projects., * Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices

• Troubleshoot and resolve or escalate technical issues, ensuring timely and effective solutions.

• Assist with user access-based incidents and requests.

• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.

• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.

• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.

• Ensure adherence to security best practices, including data protection and access control.

• Work closely with cross-functional teams to provide an excellent experience in support of the business.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

• Previous role with customer service experience.

• Ability to troubleshoot hardware, software, and networking issues.

• Experience with Windows and macOS operating systems.

• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.

• Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.

• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

• Bonus Qualifications:

• Familiarity with Department of Defense (DoD) or military industry projects.

• Knowledge of autonomous systems or maritime technology.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.

• Occasional standing and walking within the office.

• Manual dexterity to operate a computer keyboard, mouse, and other office equipment.

• Visual acuity to read screens, documents, and reports.

• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.

• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).

Pulled from the full job description

• Pet insurance
• Paid parental leave
• Food provided
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off, Medical Insurance: Comprehensive health insurance plans covering a range of services

Saronic pays 100% of the premium for employees and 80% for dependents

Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care

Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents

Time Off: Generous PTO and Holidays

Parental Leave: Paid maternity and paternity leave to support new parents

Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses

Retirement Plan: 401(k) plan with company match

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.