Information Technology Specialist

The IT Specialist at Tucson City Court serves as the primary point of contact for technical support, focusing on endpoint support and delivering high quality service to court staff. This role is responsible for receiving, triaging, and documenting service requests, ensuring accurate information is captured to support timely resolution. The IT Specialist works closely with the Systems Analyst and IT Supervisor to identify recurring issues, document IT processes and procedures, and provide support for Court activities. This position plays an essential role in supporting secure, reliable, and user focused technology services for the Court.

Work is performed under the direction of the Information Technology Supervisor. This position does not supervise., Receive, log and triage service requests and incidents using the organization’s ticketing system, ensuring accurate documentation and proper categorization. Encourage users to submit requests through the ticketing system to support efficient and consistent service delivery

• . Provides Tier 1 support by troubleshooting endpoint devices such as desktops, laptops, tablets, and peripherals. Troubleshoot issues related to hardware, software, network connectivity, and user access to restore service promptly
• . Support the deployment, configuration, and maintenance of endpoint devices, including applying updates, security settings, and lifecycle management practices. Escalate complex issues appropriately and collaborate with team members, additional agencies, and vendors to identify trends and support process improvements
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Document troubleshooting steps, solutions, and standard procedures. Review and update documentation to ensure accuracy, relevance, and alignment with current best practices

• . Support IT Asset Management processes, including inventory tracking, surplus coordination, and maintaining accurate asset records
• . Participate in assigned projects, service quality initiatives, and other duties as assigned that contribute to operational effectiveness and continuous improvement
• . All other duties as assigne
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6 months post high school, Two (2) years of relevant experience

Equivalency

Any combination of relevant education and experience may be substituted on a year-for-year basis., Education: Six (6) months post - high school Work Experience: Two (2) years of directly related experience. License/Certifications: A valid and unrestricted driver’s license with two (2) years of licensed driving is required.

Any combination of relevant education and experience may be substituted on a year-for-year basis., Must successfully complete a background investigation conducted by the Tucson City Court. Hardware repair proficiency Application support Operating system proficiency Complex issue diagnosis Proficiency with audio/visual equipment and support Capability to resolve AV issues during active proceedings Video Conferencing Support Multi-Site support experience Excellent customer service, This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

Pulled from the full job description

• Loan repayment program
• On-the-job training
• Tuition reimbursement
• Paid parental leave
• Parental leave
• 401(k)
• Health insurance, The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at