Technology Support Specialist II

Provide client support and assist technology staff in administering best-practices for device management along with determining solutions to problems with end user computing devices and printers in order to deliver the best possible user experience.

Duties: Provide district-wide support of technology software and hardware while maintaining a high level of customer service. Install, configure, test, and support district software/hardware according to district standards. Provide answers to clients by identifying problems, researching solutions, and guiding clients through corrective steps. Provide online, remote, and in-person technology support and training to building technology paraeducators and technology teachers relating to device management, deployment of enterprise solutions, hardware, and software applications. Maintain and support enterprise-wide Apple, Windows, and/or Chrome OS devices using Jamf, SCCM, and/or the Google Admin Console. Support other mobile and desktop systems and devices as needed. Support clients and provide assistance with the deployment of macOS, Windows, and/or Chrome OS devices using Jamf, SCCM, and/or Google Admin Console installation workflows, packages, and group settings. Collaborate with level III Technology Support Specialists to learn and support configurations needed for deployment of software to district-wide devices. Support the repair of equipment on laptop, desktop, and mobile devices as needed. Collaborate in project-based work with level II and III CSS Technology Support Specialists and district technology teams. Collaborate on desktop and mobile device support, management, and deployment. Thoroughly research, diagnose, troubleshoot, and test solutions to technical problems using all available resources. Deploy enterprise-wide Jamf Pro, SCCM, and/or Google Admin Console configurations under the direction of the Client Support Services Supervisor; assist and work as a team in providing all aspects of technology support. Identify and escalate priority issues. Process work requests and help-desk tickets from receipt to completion using prioritization, technical troubleshooting, and clear communication & documentation skills. Develop documentation and self-help materials to support district-wide technology. Perform other tasks and assume other responsibilities as assigned by the Client Support Services Supervisor.

Minimum Qualifications: High School Diploma or equivalent. 1-3+ years experience working in a school with direct support of technology -both hardware and software. Equivalent experience/training considered. Technical training and/or demonstrated knowledge of hardware, software, and operating systems including macOS, Windows, Chrome OS, and iOS. Excellent customer service skills. Ability to work in a team environment. Excellent communication skills including writing, speaking, and listening. Demonstrated troubleshooting and problem solving skills. Ability to work with diverse groups. Ability to maintain regular attendance, which includes completing an assigned day. Must be able to lift equipment weighing up to 40 pounds. Ability to perform position responsibilities including physical factors, work devices and materials handling, data functions, and people functions. Must be physically working in the building/on site.

Preferred Qualifications: Experience in K-12 Education preferred.

Rate of Pay: $28.95/hour, $29.81/hour with AAS degree, $31.27/hour with BA degree, and up DOQ, plus benefits.