Technology Support Specialist II

Technology Support Specialist II Full Time 260 days/8 hrs/day Provide client support and assist technology staff in administering best-practices for device management along with determining solutions to problems with end user computing devices and printers in order to deliver the best possible user experience. Duties: Provide district-wide support of technology software and hardware while maintaining a high level of customer service. Using enterprise-wide device management tools (e.g., SCCM, jamf, Google Admin Console), configure, install, test, and support district software/hardware according to district standards. Provide answers to clients (primarily MacOS, iPadOS, and/or ChromeOS users) by identifying problems, researching answers, and guiding clients through corrective steps. Provide online, remote, and in-person technology support and training to building technology paraeducators and secondary technology teachers relating to device management, deployment of enterprise solutions, hardware, and software applications. Maintain and support mobile and desktop operating systems. Support clients and provide assistance with the deployment of images, tasks, configuration and packages. Collaborate with level III Technology Support Specialists to learn and support configurations needed for deployment of software to district-wide devices (running primarily Apple/Chrome). Collaborate in project-based work with level III Technology Support Specialists. Collaborate on desktop and mobile device support/management/device deployment. Thoroughly research, diagnose, troubleshoot, and test solutions to technical problems using all available resources. Deploy enterprise images, tasks, updates, policies, and configurations under the direction of the Client Support Services Manager; assist and work as a team in providing all aspects of technology support. Identify and escalate priority issues. Process work requests; from receipt to completion using communication, prioritization

technical troubleshooting, and documentation skills. Develop documentation and self-help materials to support district-wide technology. Perform other tasks and assume other responsibilities as assigned by the Client Support Services Manager. Minimum Qualifications: High School Diploma or equivalent. 1-3+ years experience working in a school with direct support of technology -both hardware and software. Equivalent experience/training considered. Technical training and/or demonstrated knowledge of hardware, software, and operating systems including macOS and iOS. Excellent customer service skills. Ability to work in a team environment. Excellent communication skills including writing, speaking, and listening. Demonstrated troubleshooting, problem solving, and project management skills. Strong interpersonal skills for updating stakeholders and managing day-to-day project workflows. Demonstrated experience coordinating or leading small-scale technical projects, tracking progress, and ensuring project completion. Ability to work with diverse groups. Ability to maintain regular attendance, which includes completing an assigned day. Must be able to lift equipment weighing up to 40 pounds. Ability to perform position responsibilities including physical factors, work devices and materials handling, data functions, and people functions. Must be physically working in the building/on site. Preferred Qualifications: Experience with jamf strongly preferred. Experience in K-12 Education preferred. Rate of Pay: $28.95/hour to $33.00/hour , $29.81/hour to $33.90/hour with AAS degree, $31.27/hour to $35.29/hour with BA degree DOQ, plus benefits. Start Date: ASAP.