ServiceNow Developer

This role is responsible for delivering high-quality software engineering support using an Agile Kanban methodology. The personnel will work closely with Product Owners and technical stakeholders to maintain, enhance, and support these applications in a secure, compliant federal environment. Key Responsibilities

• Lead all development, maintenance, and enhancement activities for three complex scoped ServiceNow applications.
• Design, develop, test, and implement customizations using ServiceNow best practices, including Business Rules, Client Scripts, UI Actions, Workflows, Flow Designer, Script Includes, and Transform Maps.
• Maintain and enhance Angular JS frontend components and Service Portal user experiences.
• Develop and maintain integrations with external library systems, MID Server processes, and other internal/external systems.
• Create and customize bibliographic record interfaces and data ingestion processes using industry standards.
• Provide expert support during annual ServiceNow platform upgrades and patches, including impact analysis, regression testing, and remediation.
• Troubleshoot complex production issues and implement timely resolutions.
• Work within formal change management, SDLC, and security processes to promote code through Development, Test, and Production environments.
• Mentor client staff and ensure knowledge transfer on application architecture and custom functionality.
• Contribute to agile ceremonies, backlog refinement, and delivery of production-ready code and documentation.
• Ensure all deliverables meet coding standards, accessibility, security, and performance requirements.

• Minimum 12+ years of IT experience, with 7+ years of hands-on ServiceNow development and architecture experience.
• Proven experience designing and developing complex, scoped ServiceNow applications.
• Strong expertise in Angular JS, HTML, CSS, JavaScript, and Service Portal development.
• Deep knowledge of the ServiceNow Customer Service Management (CSM) module.
• Active Certifications (must be verifiable):
• ServiceNow Certified Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist
• ITIL v3 (or higher)
• Must understand MARC and ONIX standards. Familiarity with ISO standards and conventions for ISBN, ISSN, ISNI
• Strong understanding of JSON, REST APIs, XML, and MID Server architecture.
• Experience working in Agile/Kanban environments with story point estimation.

Preferred Qualifications

• Prior experience supporting library, archival, publishing, or similar content management systems.
• Experience with ServiceNow Flow Designer and Integration Hub.
• Familiarity with federal records management and Controlled Unclassified Information (CUI) requirements.

Security & Compliance

• Must be able to successfully complete federal contractor fitness/background investigation.
• Must complete annual mandatory IT Security and Records Management training.