IT Support Technician - Part Time

Sand Hollow Resort is seeking a motivated and dependable Part-Time IT Support Technician to join our Information Technology team. This role is designed to provide first-level technical support, allowing our senior IT staff to focus on infrastructure projects, security initiatives, and strategic IT planning.

The ideal candidate is a self-starter with a passion for technology, a customer-service mindset, and the desire to grow within a dynamic hospitality environment. You will work directly under the supervision of the senior IT staff and play a key role in keeping day-to-day operations running smoothly., Tier-1 Help Desk & End-User Support

• Respond to and resolve incoming IT support requests from staff across all departments
• Troubleshoot hardware and software issues on workstations, printers, and peripheral devices
• Support POS systems and hospitality software for front-line staff
• Set up workstations and configure peripheral devices for new employees
• Assist with employee onboarding and offboarding processes under senior IT guidance

Network & Device Support

• Assist with monitoring and basic troubleshooting of network connectivity across resort locations
• Support IP camera and NVR troubleshooting under senior direction
• Help maintain static IP reservations and basic network documentation
• Escalate complex network or infrastructure issues to the senior IT staff

Ticketing & Documentation

• Log all support requests and resolutions accurately
• Follow standardized SOPs and How-To guides for recurring support issues
• Assist in building and maintaining IT documentation as directed
• Communicate clearly with end-users on ticket status and resolution timelines

General IT Operations

• Assist with software installations, updates, and basic configuration tasks
• Support audio/visual setup and troubleshooting for resort events as needed
• Help perform routine maintenance tasks on workstations and devices
• Assist with senior IT staff projects

Required

• Basic troubleshooting knowledge of Windows 11, Microsoft Office, and Google Workspace
• Comfortable troubleshooting hardware and software issues (printers, phones, peripherals)
• Strong written and verbal communication skills and a customer-first attitude
• Ability to follow written SOPs and escalate issues appropriately
• 1 year of experience with or coursework in IT, networking, or a related field

Preferred (Not Required)

• Familiarity with POS systems, hospitality software, or similar environments
• CompTIA A+ certification or currently pursuing
• Interest in growing into a full-time IT role long-term

Growth & Learning Opportunity

This position offers hands-on exposure to a wide range of real-world IT environments - including multi-location networking, hospitality technology, surveillance systems, server infrastructure, and cybersecurity practices. Candidates who demonstrate reliability and technical aptitude will have the opportunity to take on more advanced responsibilities over time and grow alongside our IT department.

Pulled from the full job description

• 401(k)
• Employee discount, * 401(k)
• Employee discount