Resort IT Field Technician

• Provide field support and PC support across three properties, all within a five-mile radius.
• Manage and resolve technical issues submitted through a ticketing system, including requests related to system access, phones, Wi-Fi, and cable TV.
• Participate in a Wi-Fi refresh project, which includes replacing over 900 access points in guest-occupied rooms.
• Handle new builds and cabin setups, providing necessary technical installation and support.
• Perform cabling tasks, including working with Cat 6 wiring, RJ45 connectors, and patch panels.
• Interact with employees, managers, and guests, delivering a high level of customer service.
• Maintain flexibility, as daily responsibilities can change based on operational needs.

We are seeking a self-sufficient and flexible Resort IT Field Technician to provide on-site technical support. This role involves managing a variety of technical needs across three properties, handling service tickets, and participating in ongoing projects such as a significant Wi-Fi refresh. The ideal candidate will be a proactive self-starter who can work independently, multitask effectively, and provide excellent customer service to both internal staff and guests., * 3-5 years of experience in a Field Support or PC Support role.

• Proficiency with PC hardware, desktop support, and general network knowledge.
• Experience with telecom infrastructure, including an understanding of wiring, Cat 6, RJ45 connectors, and patch panels.
• Demonstrated ability to work independently, learn quickly, and take initiative.
• Experience with Windows environments and Microsoft Office 365.
• Must be open to occasional, though rare, out-of-state travel.
• Availability for a rotating on-call schedule for after-hours support.

Preferred Qualifications

• Experience working in the hospitality industry or a resort environment.
• Familiarity with ServiceNow for ticket management.
• General understanding of network equipment, such as switches.
• Experience with cable TV systems.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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