Mid Level IT Support and Cloud Technician

We’re looking for a Mid-Level (Tier 2) IT Support Technician who enjoys variety, learning new technologies, and working in an environment that’s evolving beyond “basic helpdesk IT.” This role combines Tier 2 MSP support with opportunities to assist on AI-related and modernization projects. If you thrive in a fast-paced environment and are passionate about technology, we want to hear from you!

Core Responsibilities

• Handle Tier 2/3 escalations from the service desk
• Own tickets end-to-end and work directly with clients
• Administer and support Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams)
• Manage endpoints using Intune and RMM tools
• Perform backup, restore, and recovery tasks
• Troubleshoot network and firewall issues (basic to intermediate)
• Participate in on-call rotation (shared and compensated)
• Create clear, accurate technical documentation

Project & AI-Focused Work

• Assist with project-based work, including:
• Microsoft 365 migrations and improvements
• Security hardening and modernization
• AI readiness and adoption initiatives
• Support clients using AI tools such as:
• Microsoft Copilot
• Workflow automation and process improvements
• Help test, document, and support emerging AI and automation solutions as our practice grows

• 2-5 years of professional IT support experience
• MSP experience strongly preferred
• Solid Microsoft 365 administration experience
• Windows 10/11 support experience
• Strong troubleshooting and customer service skills
• Ability to work independently and manage priorities

Nice-to-Have Skills

• Microsoft certifications (MS-900, SC-900, AZ-104, etc.)
• Security experience (MFA, Conditional Access, Defender)
• Firewall experience (Fortinet, Meraki, Sophos, etc.)
• Interest in AI, automation, or modern workplace technology, * Cloud security: 2 years (Preferred)
• Help desk: 2 years (Required)
• AI: 1 year (Preferred)

Pulled from the full job description

• Referral program
• Professional development assistance
• Health insurance
• Paid time off
• Employee discount, * Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

SECURE ITnet is a Minnesota-based Managed Service Provider specializing in Microsoft 365, AI, cybersecurity, and modern IT solutions for small and mid-sized businesses.

In addition to our core MSP services, we have a growing AI practice focused on helping clients adopt and secure AI tools, automation, and Microsoft Copilot-based solutions. Our work blends traditional MSP support with project-based initiatives, giving our technicians exposure to both day-to-day operations and forward-looking technology.