Pharmacy Systems & Data Lead

The Pharmacy Systems & Data Lead serves as the technical owner of pharmacy systems, integrations, and data platforms supporting pharmacy operations. This is a hands-on technical role focused on system integrations, ETL processes, data architecture, SQL development, and application support.

The individual will work closely with pharmacy operations, software engineering, infrastructure, and third-party vendors to ensure reliable movement of data across pharmacy applications while maintaining compliance with HIPAA, PHI, NCPDP, and healthcare regulatory requirements., * Own the performance, stability, and lifecycle management of pharmacy systems and applications integrations, and supporting data platforms such as CarePoint/GuardianRx.

• Design, develop, support, and optimize ETL processes, SQL solutions, automated workflows, and system integrations supporting pharmacy operations and business processes.
• Serve as the primary escalation point and technical subject matter expert (SME) for pharmacy systems, data integrations, ETL processes, EDI connectivity, and operational technology supporting pharmacy operations and automation.
• Lead technical incident response, troubleshooting, and root cause analysis across pharmacy applications, databases, integrations, APIs, and supporting infrastructure to ensure operational continuity.
• Manage system upgrades, enhancements, releases, testing, validation, and deployment activities for pharmacy-related technologies.
• Partner with pharmacy operations, software engineering, infrastructure teams, business stakeholders, and third-party vendors to deliver scalable and compliant technology solutions.
• Identify, evaluate, implement, and optimize pharmacy technology solutions that improve operational efficiency, automation, and user experience.
• Ensure compliance with HIPAA, PHI, NCPDP and healthcare data governance requirements while maintaining data integrity and security.
• Monitor system performance, data quality, and integration health, proactively identifying opportunities for optimization and continuous improvement.
• Document system architecture, data flows, integration specifications, and support procedures to ensure operational continuity.
• Provide clear and consistent communication to leadership regarding system performance, technical risks, and strategic technology initiatives.
• Provide technical leadership in cross-functional planning, technology roadmaps, and strategic initiatives to align pharmacy systems with business objectives.
• Perform other duties as required by business needs

• Bachelor’s degree in Computer Information Systems or a related field, or an equivalent combination of education and experience
• 5-7+ years of experience supporting enterprise applications, systems administration, application development, data integration, or healthcare technology platforms.
• Demonstrated experience owning and supporting critical business applications and technology solutions in a production environment.
• Microsoft SQL Server (MS SQL) experience, including query development, data analysis, troubleshooting, performance tuning, stored procedures, and data validation.
• Experience designing, developing, and supporting system integrations, ETL processes, APIs, and workflow automation.
• Strong technical troubleshooting and root cause analysis skills across applications, databases, integrations, and supporting technologies.
• Experience working with healthcare or pharmacy-related applications; experience with pharmacy management systems such as CarePoint, GuardianRx (GRx), or similar platforms preferred.
• Understanding of HIPAA, PHI, healthcare data governance, and regulatory compliance requirements.
• Demonstrated ability to lead technical initiatives and drive execution across cross-functional teams without direct supervisory authority.
• Experience managing application lifecycles, including upgrades, testing, release management, deployment, vendor coordination, and ongoing support.
• Ability to manage competing priorities, work independently, and perform effectively in a fast-paced environment.
• Strong analytical, documentation, and problem-solving skills.
• Excellent communication skills with the ability to effectively collaborate with technical and non-technical stakeholders.
• Experience with business intelligence and reporting tools, healthcare data exchange standards (EDI, APIs, NCPDP), ETL and integration platforms (Azure Data Factory, Azure Synapse, SSIS, or similar), and pharmacy automation, specialty pharmacy, or healthcare distribution operations
• Other duties as assigned.

Physical Demands

• The physical demands of this position are in keeping with general office functions: sitting, using a computer, keyboard, telephone, etc.
• Include travel expectation 10% and whether required or optional