IT Technician

We are looking for a reliable, customer-focused Tier 1 IT Support Technician to join our internal IT department in Portland, Oregon. This is an onsite position supporting employees with day-to-day technical issues, equipment needs, and basic IT service requests., * Provide Tier 1 help desk support for employees

• Respond to, track, and manage work orders using a ticketing system

• Assist with laptop setup, software installation, and basic troubleshooting

• Support Windows and Microsoft 365 users

• Assist with Active Directory tasks such as password resets and basic account support

• Troubleshoot printers, phones, and basic network connectivity issues

• Maintain accurate inventory records for IT equipment

• Help prepare, deploy, and recover laptops and other hardware

• Document support activities clearly and accurately

• Escalate more complex technical issues when needed

This is a great opportunity for someone who is entry-level and looking to grow their career in IT. The ideal candidate has strong customer service skills, is dependable, and is comfortable learning new systems and processes., * Entry-level IT experience or equivalent training preferred

• Basic knowledge of Windows operating systems

• Familiarity with Microsoft 365

• Basic understanding of Active Directory

• Experience with or willingness to learn ticketing systems

• Basic understanding of printers, networking, and phone systems

• Strong customer service skills

• Reliable, punctual, and professional

• Good verbal and written communication skills

• Ability to follow instructions and document work accurately

Requirements

• Must be able to work onsite in Portland, Oregon

• Must have a valid driver’s license

• Must be able to pass a background check

• Must be able to pass a drug test

• Must be able to lift and move IT equipment as needed

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance

• Dental insurance, * Paid time off (sick and vacation)

• 100% employer paid employee medical, dental, and vision insurance

• Full-time, steady schedule

• Opportunity to gain hands-on IT experience and grow within the field