IT Support Technician

The IT Support Technician provides basic troubleshooting and help desk support to staff and systems, ensuring the smooth operation of IT services and equipment. The position requires in-office work one day per week and the availability to provide on-call support during weekends., * Provide timely IT support, troubleshooting issues related to hardware, software, and network connectivity

• Assist staff with technical problems both remotely and in-person
• Document and track support tickets to resolution
• Collaborate with team members to ensure efficient handling of ongoing technical issues
• Provide on-call technical support during weekends as needed
• Other duties as needed to support the IT team and operations

• 1+ years of IT support or help desk experience preferred
• Strong problem-solving skills and the ability to troubleshoot hardware, software, and network issues
• Basic understanding of IT systems, including hardware, software, and networking
• Ability to communicate technical concepts to non-technical staff
• Strong organizational skills with an ability to prioritize tasks
• Ability to work independently and manage time efficiently
• Must be available for on-call work during weekends
• Applicants must pass a criminal background check
• Safe driving history - a Motor Vehicle Record check will be reviewed
• A positive, solution-oriented attitude with a willingness to learn and adapt
• Strong interpersonal skills and a customer-service mindset

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• 401(k) matching
• Employee discount
• Vision insurance
• Dental insurance, * Health Insurance: Eligibility to participate in the company’s group health plan, dental, vision, long term disability and basic life effective the first day of the month following 60 days of employment or part-time to full-time date.
• Healthy Workplace Time: 1 hour of paid sick time for each 30 hours worked accrued each pay period up to 12 days per year.
• 401k Retirement Benefit: Employees age 21 and up who have completed 12 months of employment and 1000 hours worked may participate in the company’s 401k retirement benefit to which the company contributes a match of up to 4% of the employee’s wages.
• Employee discount program and employee referral program, * We accept initial applicants through quick-apply, requiring only basic contact information and a current resume. If you are selected to move forward based on these qualifications, you will be asked to meet with a member of our HR team via Microsoft Teams video call for an initial 30-minute interview.
• Candidates that are selected to move forward are asked to submit a full job application including authorization for background check.
• Second round interviews will then be conducted with applicants and a Hiring Manager and/or Senior Management at the work location or virtually by request.
• As a pre-employment step, candidates are asked to provide a copy of their 7-Year Motor Vehicle Record to demonstrate safe driving history.

Diversity, Equity, and Inclusion Statement

At our driving school, we believe in promoting diversity, equity, and inclusion in all aspects of our operations. We are committed to creating a safe and welcoming environment for all students, regardless of their race, ethnicity, national origin, sex, sexual orientation, gender identity, age, or religion.

We recognize that everyone comes from different backgrounds and experiences, and we strive to reflect this diversity in our team, our teaching methods, and the resources we provide to our students. By fostering an inclusive culture, we believe we can provide a more enriching and educational experience for all. This is why we actively recruit and retain a diverse group of instructors and ensure that our curriculum and materials are inclusive and culturally responsive.