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IT Support Specialist (Salesforce/Jira)

Stellar Professionals
Denver, CO, United States
about 1 month ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours
Job source
www.careerjet.com

Tech stack

Microsoft Word Microsoft Excel JIRA Issue Tracking Systems Salesforce.Com Gsuite

Job description

We are seeking an IT Support Specialist to serve as the core technical support bridge for internal and external system users. You will manage ticket workflows, validate and replicate reported bugs, and translate end-user issues into clear, actionable technical documentation for our development teams.

Requirements

  • Experience: 3+ years of demonstrated experience with MS Excel, Word, and Google Suite.
  • Core Competencies: Exceptional analytical and troubleshooting skills with a strong attention to detail.
  • Communication: Excellent verbal and written communication skills for interacting with end-users and technical teams.

Preferred (High-Priority) Qualifications

  • Ticketing & CRM: 3+ years of hands-on experience using Salesforce CRM and Jira for issue tracking.
  • Incident Management: Proven ability in bug validation, ticket triage, and escalation management.
  • Certification: A Salesforce Administrator Certification (completed or currently in progress) is highly preferred.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.careerjet.com

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