Director - Global Network Support

• To owe the creation and communication of roadmaps with clear timelines in agreement with key stakeholders, including the POA process for project budget approvals.
• To direct a team during liaison with key stakeholders to understand, analyze, document and prioritize business problems, opportunities and requirements (BRS, User story, CR, etc.) prior to handing over to IT/suppliers.
• To guide a team in preparation, coordination and execution of User Acceptance Testing (UAT) for each development cycle (pre-testing, UAT test plan, issue log, etc.)
• To guide a team in preparation, coordination and execution of Release-To-Production (RTP) activities. This includes documentation (bulletins, user manuals, how to, etc. ) and training (webinar, NWOW sessions, etc.).
• To owe the global roll-out of the whole suit of Global Network Support Group and provide business support (front line support for issues raised, etc.) for key stakeholders.
• To actively coach, mentor and guide a team of (senior) business analysts and program managers to support continuous professional and personal development.
• To foster a feedback culture by providing regular motivational & developmental feedback to team members and stakeholders.

• Fluent in spoken and written English with well-developed communication skills.
• Minimum of 3 years’ experience in an analytical, project orientated or wide operations role.
• In depth knowledge of DHL Express Operations, Aviation and Network Management including operational systems (NMIV, OCNT, RCTS, etc.) and project management tools (Confluence, JIRA, etc.) is preferable.
• Highly motivated with an ability to manage varying workloads effectively and efficiently against challenging timelines.
• Proven experience in data analysis with highly developed analytical thinking and problem solving skills
• Experience in liaising with senior managers both within the organization and outside.

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